年度	2010
全部作者	苑守慈
論文名稱	Yen-Hao Hsieh*;Soe-Tsyr Yuan, 2010.07, 'Modeling Service Experience Design Processes with Customer Expectation Management: A System Dynamics Perspective, ' Kybernetes: the international journal of systems & cybernetics, Vol.39, No.7, pp.1128 - 1144.(SCI)(*為通訊作者)
卷數	318926
發表日期	2010-07-01
參考連結	http://nccur.lib.nccu.edu.tw/handle/140.119/64085