年度	2010
全部作者	苑守慈
论文名称	Yen-Hao Hsieh*;Soe-Tsyr Yuan, 2010.07, 'Modeling Service Experience Design Processes with Customer Expectation Management: A System Dynamics Perspective, ' Kybernetes: the international journal of systems & cybernetics, Vol.39, No.7, pp.1128 - 1144.(SCI)(*为通讯作者)
卷数	318926
发表日期	2010-07-01
参考连结	http://nccur.lib.nccu.edu.tw/handle/140.119/64085