| Year | 2010 |
|---|---|
| Authors | SHIAW-CHUN SHANG |
| Paper Title | Shari S. C. Shang;Shu-Fang Lin, 2010.12, 'People-driven Processes in Customer Relationship Management, ' Service Industries Journal, Vol.30, No.14, pp.2441 - 2456.(SSCI) |
| Vol.No | 290469 |
| Date of Publication | 2010-12-01 |
| Reference URL | http://nccur.lib.nccu.edu.tw/handle/140.119/63920 |
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