SHIAW-CHUN SHANG
Full-time
Name SHIAW-CHUN SHANG
Email shari_shang@yahoo.com
Office Tel No. 81219
Research Expertise Business Innovation, Enterprise Systems, Business Process Management, Strategic Planning and Management
Teaching Field 企業模式創新，企業系統管理，企業流程管理，變革管理
Educational background Ph.D., Information Systems, University of Melbourne, Australia
Job Title Professor
Year Paper Title
2020 Ya-Ling Wu;Jun-Yi Wu;Shari S. C. Shang;Chien-Chun Chen, 2020.07, "Leveraging IT–enabled Service Innovation in a Highly Competitive Market, " Journal of Management and Business Research,.(TSSCI)(本論著未刊登但已被接受), 427572
2020 Ya-Ling Wu;Shari S.C. Shang;Jun-Yi Wu;Chien-Chun Chen, 2020.06, "Leveraging IT–enabled Service Innovation in a Highly Competitive Market, " Journal of Management and Business Research,.(TSSCI)(本論著未刊登但已被接受), 427186
2018 Shari S. C. Shang;Wei-Yen Hsu;Hsiao-Ting Tseng;Jen Jen Jiang;Chieh-Jen Chiang, 2018.07, "An empirical study on the effects of an enterprise fan page, " Journal of Organizational Computing and Electronic Commerce, Vol.28, No.3, pp.252-268.(SCI), 422505
2017 Shari S. C. Shang;Ya-Ling Wu;Amber Y. J. Sie, 2017.04, "Generating Consumer Resonance for Purchase Intention on Social Network Sites, " Computers in Human Behavior, Vol.69, pp.18-28.(SSCI), 412474
2017 Shari S. C. Shang;Ya-Ling Wu;Eldon Li, 2017.03, "Field Effects of Social Media Platforms on Information Sharing Continuance: Do Reach and Richness Matter?, " Information and Management, Vol.54, No.2, pp.241-255.(SSCI), 412458
2016 Shari S. C. Shang;Chen-Yen Yao;Yun-Chen Yu, 2016.12, "The Retention of Customer Relationships after Mergers and Acquisitions, " Corporate Management Review, Vol.36, No.2, pp.65-104.(TSSCI), 412459
2015 Shari S. C. Shang;Chen-Yen Yao;Da-Ming Liou, 2015.03, "The effects of knowledge interaction for business innovation, " R&D Management, Vol.47, No.3, pp.337-351.(SSCI), 412456
2013 Ya-Ling Wu;Shari S. C. Shang, 2013.10, "Do Happier Customers Generate More Profits? An Analysis of Customer Contribution in a Bank, " Asia pacific management review, Vol.18, No.4, pp.391-406.(TSSCI), 406870
2013 Ya-Ling Wu;Shari S. C. Shang, 2013.09, "Measuring Process Capital from a System Model Perspective, " Business Process Management, Vol.19, No.4, pp.662-679.(SCOPUS), 412457
2012 Shari S. C. Shang, 2012.10, "Dual strategy for managing user resistance with business integration systems, " Behaviour & Information Technology, Vol.31, No.9, pp.909-925.(SSCI), 406869
2011 Shari S. C. Shang;Eldon Y. Li;Ya-Ling Wu;Oliver C.L. Ho, 2011.01, "An examination of web 2.0 service models: a knowledge-creating perspective, " Information & Management, Vol.48, No.4-5, pp.178-184.(SSCI), 328407
2011 Shari S. C. Shang;Ya-Ling Wu, 2011, "A Model of Market-Orientation Effects of Customer Relationship Management on Organizational Processes, " Asia pacific management review, Vol.16, No.1, pp.83-104.(TSSCI), 306472
2010 Shari S. C. Shang;Shu-Fang Lin, 2010.12, "People-driven Processes in Customer Relationship Management, " Service Industries Journal, Vol.30, No.14, pp.2441 - 2456.(SSCI), 290469
2010 Shari S. C. Shang;Shu-Fang Lin, 2010.03, "A model of intellectual capital management capability in the dynamic business environment, " Knowledge Management Research & Practice, Vol.8, No.1, pp.15-23.(SSCI), 306471
2010 Shari S.C. Shang;Shu-Fang Lin, 2010.03, "The Critical Success Factors of Software Localization, " Asia pacific management review, Vol.15, No.1, pp.57-77.(TSSCI), 306470
2010 Shari S. C. Shang;Shu-Fang Lin, 2010.02, "Barriers to Implementing Information Technology Infrastructure Library: A Multi-case Study on the Service-based Industry, " Contemporary Management Research, Vol.6, No.1, pp.53-72.(Ulrich""s periodicals), 252976
2010 Shari S. C. Shang;Se-Hwa Wu;Chen-Yen Yao, 2010, "A Dynamic Innovation Model for Managing Capabilities of Continuous Innovation, " International Journal of Technology Management, Vol.51, No.2, pp.300-318.(SSCI), 306593
2009 Shari S.C. Shang;Shu-Fang Lin, 2009.10, "Understanding the Effectiveness of Capability Maturity Model Integration by Examining the Knowledge Management of Software Development Process, " Total Quality Management & Business Excellence, Vol.20, No.5, pp.509 - 521.(SSCI), 265196
2009 Shari S. C. Shang;Shu-Fang Lin;Ya-Ling Wu, 2009.06, "Service Innovation through Dynamic Knowledge Management, " Industrial management and data systems, Vol.109, No.3, pp.322-337.(SCIE), 290508
2009 Shari S. C. Shang;Se-Hua Wu;Chen-Yen Yao, 2009.01, "The application of the complementarity concept in the management of IT capital: Learning from cases of CRM systems Journal of Information Management, " Journal of Information Management, Vol.16, No.1, pp.185-204.(TSSCI), 280835
2008 Shari S. C. Shang;Ping-der Huang, 2008.09, "Examining Measurements of Process Capital - Multiple Case Study on CRM Processes in Financial Industry, " Journal of Learning and Intellectual Capital,.(inderscience), 252971
2007 Shari S.C. Shang;Ya-Ling Wu, 2007, "Building a Composite Model of Business Process Management with System Development Life Cycle: An Action Research on Multiple Systems, " Journal of Information Management-Concepts, Systems, and Applications, Vol.9, No.2, pp.1-22., 252991
2005 Shari S. C. Shang, 2005, "A Comparative Study of Users’ Role in ERP Software and BPM Software Implementation, " Journal of eBusiness, Vol.7, No.4, pp.351-371.(TSSCI), 253000
2005 Shari S. C. Shang;Peter Seddon, 2005, "Managing Process Deficiencies with Enterprise Systems, " Business Process Management Journal, Vol.13, No.3, pp.405-416., 252996
2002 Shari S. C. Shang;Peter B. Seddon, 2002, "Assessing and Managing the Benefits of Enterprise Systems: the Business Manager’s Perspective, " Information Systems Journal, Vol.0, No.12, pp.271-299.(SSCI), 144735
Year Paper Title
2017 Shari S. C. Shang*;Yi An Tsai, 2017.07, 'A Study of the Emerging Role of Information Technology in Autonomous Car, ' IEEE-2017 7th International Conference on Circuits, System and Simulation, University of Greenwich, UK.(*為通訊作者)
2016 Shari Shang*;Li Cheng Li, 2016.07, 'Understanding Critical Success Factors of Offline to Online Business Model, ' International Conference on Internet Studies, Academy of Taiwan Information Systems Research.(*為通訊作者)
2016 Shari Shang*;Yu Huei Zeng, 2016.07, 'A Study of NWOM on Internet Social Medias, ' International Conference on Internet Studies, Academy of Taiwan Information Systems Research.(*為通訊作者)
2015 Hsin-Ying Lee*;Shari Shang, 2015.12, 'A Study of Virtuous Cycle of Service Participation on Crowdsourcing Platforms, ' International Conference on Electronic Business 2015, International Consortium for Electronic Business (ICEB).(*為通訊作者)
2015 Shari Shang*;Yi-Chen Chen, 2015.07, 'An Examination of Online Firestorm in Election, ' International Conference on INTERNET STUDIES 2015, NETs2015 committees.(*為通訊作者)
2015 Shari S. C. Shang*;Abby S.T. Yang, 2015.05, 'The Types of Online to Offline Business Model, ' Third International Conference on Advances in Computing, Communication and Information Technology, Institute of Research Engineers and Doctors.(*為通訊作者)
2014 Shari S. C. Shang;Amber Y. J. Sie, 2014.08, 'An empirical study of the gratifications of customer resonance on purchase intention, ' Proceedings of the 20th Americas Conference on Information Systems, AMCIS.
2013 Shari S. C. Shang;Pin-Jiun Chen, 2013.08, 'Understanding customer perceptions of e-service deviations, ' Proceedings of the 19th Americas Conference on Information Systems, AMCIS.
2013 Shari S. C. Shang;Kuan Yu Lin, 2013.08, 'An Understanding of the Impact of Gamification on Purchase Intentions, ' Proceedings of the 19th Americas Conference on Information Systems, AMCIS.
2012 Shari S. C. Shang;Junyi Wu, 2012.08, 'An examination of first-mover (dis)advantages of ICT-driven innovation in the service industry, ' Proceedings of the 18th Americas Conference on Information Systems, AMCIS.
2010 尚孝純*, 2010.08, 'Strategies for Leveraging IT-enabled Service Innovation in Intensively Competitive Market, '.(*為通訊作者)
2009 Shari S. C. Shang;Tzu-Yuan Ho;Meng-yu Chen, 2009.12, 'An understanding of determinants of Web traffic, ' WEB 2009, AIS.
2008 Shari S. C. Shang;Se-Hwa Wu;Chen-Yen Yao, 2008.08, 'The Management of Resource Complementarity for Continuous Innovation in SMEs, ' Proceedings of the 2008 Academy of Management Meeting (AOM 2008).
2008 Shari Shang;Se-Hwa Wu;Chen-Yen Yao, 2008.07, 'A Dynamic Innovation Model for Managing Capabilities of Continuous Innovation, ' Proceedings of the Portland International Conference on Management of Engineering and Technology, the Portland International Conference on Management of Engineering and Technology.(EI)
2007 Shari S.C. Shang;Chih-hsien Hsu, 2007.08, 'Reap from ERP Systems – The Management of Absorptive Capacity in Post-ERP Implementation, ' Americas Conference on Information Systems (AMCIS 2007).
2006 Shari S. C. Shang;Kai-hsiang Liao, 2006.08, 'Understanding the Inflexibility of Process Integration, ' Americas Conference on Information Systems (AMCIS 2006), Americas Conference on Information Systems.
2005 Shari S. C. Shang, 2005.08, 'A Study on the Impacts of the Fit of Enterprise Systems on International Organization Operations, ' American Conference on Information Systems (AMCIS 2005).
2004 Shari S. C. Shang;Y. Lo, 2004.12, 'The Impacts of Fit in Enterprise Systems on the Operations of International Organizations, ' Proceedings of The Third Workshop on e-Business, Association of Information Systems.
2004 Shari S.C. Shang;Tim Su, 2004.09, 'Understanding User Resistance in Enterprise Systems Implementation, ' International Conference on Enterprise Systems and Accounting (ICESA), International Conference on Enterprise Systems and Accounting (ICESA).
2004 Shari S. C. Shang;Tim Su, 2004.08, 'Managing User Resistance in Enterprise Systems Implementation, ' American Conference on Information Systems (AMCIS), American Conference on Information Systems (AMCIS).
2004 Shari S.C. Shang;Peter Seddon, 2004.07, 'Enterprise Systems Benefits: How Should They Be Assessed?, ' Associate of Information Systems, 2004 Asia Pacific Conference on Information Systems (PACIS).
2003 Shari S. C. Shang;Peter B. Seddon, 2003.11, 'The Risks of Changed Process with Enterprise Systems, ' Prceedings of the 14th Australasian Conference on Information Systems, Australia.
Year Book Title
2007 Shari S. C. Shang, 2007, 'A Process View of the Impact of Information Technology on the Management of Intellectual Capital in the Banking Industry, ' Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities, IGI., 253004, 2007/01
2003 Shari S. C. Shang;Peter B. Seddon, 2003.04, 'A Framework for Assessing and Managing the Benefits of Enterprise Systems:The Business Manager''s Prespective, ' ERP: The Quiet Revolution?, Cambridge University Press., 154041, 2003/04
2002 Shari S. C. Shang, 2002, 'Maximizing Benefits from Enterprise Systems, ' Maximizing Benefits from Enterprise Systems, PhD thesis, University of Melbourne., 144737, 2002/01
Project Category Year Project Title Participator Job Title Period Unit
Other Projects 109 國際高等人力培訓外籍生獎學金計畫(第20屆) SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
MOST Projects 109 區塊鏈去中間化之研究 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
Other Projects 108 2019智慧企業資訊應用發展國際研討會 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Education, Republic of China (Taiwan)
Other Projects 108 服務創新電子報 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
Other Projects 108 服務創新電子報 SHANG SHIAW-CHUN,HUNG WEI-HSI Principal Investigator 1970.01 ~ 1970.01
Other Projects 108 國際高等人力培訓外籍生獎學金計畫(第19屆) SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
Other Projects 107 服務創新電子報 CHANG HSIN-LU,SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
MOST Projects 107 創新資訊科技角色之研究─以自動駕駛車為例 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
Other Projects 107 國際高等人力培訓外籍生獎學金計畫(第18屆) CHEN YU SHEN,SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
Other Projects 107 2018政府資訊應用發展研討會 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
Other Projects 106 國際高等人力培訓外籍生獎學金計畫-第17屆國際經營管理英語碩士學位學程 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
Other Projects 106 國際高等人才培訓外籍生獎學金計畫-第16屆國際經營管理英語碩士學位學程 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
MOST Projects 106 解構支付創新系統架構 SHANG SHIAW-CHUN,SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 106 新興科技創新營運模式-IoT物聯網-科技創新營運模式研究中心設立與維運計畫-總計畫及子計畫二(1/4) SHANG SHIAW-CHUN,CHANG HSIN-LU,HUNG WEI-HSI Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
Other Projects 106 南風四重奏 WANG LI-LING,WANG JENN-HWAN,LIU YU-LI,YANG HAO,LAN MEI-HUA,WANG YA-PING,TSAIH RUA-HUAN,TSAI TZU-CHIE 1970.01 ~ 1970.01 Ministry of Education, Republic of China (Taiwan)
MOST Projects 105 社群媒體數位內容發展研究 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 104 社群共鳴對消費意圖影響之研究 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 103 新興科技創先採用策略之探討－以社群、適地、行動服務創新為例 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 102 尋找媒體創用者的數位足跡：社交媒體研究之新方法探索-社交服務創新之使用者行為研究（3/3） SHANG SHIAW-CHUN,CHEN SHENG-CHIH Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 102 尋找媒體創用者的數位足跡：社交媒體研究之新方法探索-社交服務創新之使用者行為研究（2/3） SHANG SHIAW-CHUN,CHEN SHENG-CHIH Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 102 企業合併之系統整合衡量─自多重利益關係者角度分析 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 102 尋找媒體創用者的數位足跡：社交媒體研究之新方法探索-社交服務創新之使用者行為研究（1/3） SHANG SHIAW-CHUN,CHEN SHENG-CHIH Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
Other Projects 101 智慧系統服務產業導入策略與機制探索 LIANG TING-PENG,SHANG SHIAW-CHUN 1970.01 ~ 1970.01
MOST Projects 101 建構企業創新警覺以創造流程資本價值-總經理與資訊長的知識跨界互動研究 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 100 資訊科技促發之服務創新競爭策略研究 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 98 WEB 2.0 知識價值創造之研究 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
Other Projects 97 消費者行為研究-下世代族群的生活形態與價值觀研究 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
Other Projects 97 服務科學研究中心子計畫-8 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01
Other Projects 95 資通訊暨生技產業創新模式 WEN CHAO-TUNG,WU SE-HWA,WANG JENN-HWAN,SHANG SHIAW-CHUN,CHEN CHIEN-WEI 1970.01 ~ 1970.01
MOST Projects 94 企業流程外包管理之研究─以顧客關係管理外包為例 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 93 國際企業系統效益與問題分析 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
MOST Projects 93 企業系統效益長程追蹤分析 SHANG SHIAW-CHUN Principal Investigator 1970.01 ~ 1970.01 Ministry of Science and Technology
Country School Name Department Degree Duration
AUSTRALIA University of Melbourne, Australia Information Systems Ph.D. 1997.09 ~ 2002.06
UNITED STATES Master 1983.09 ~ 1984.06
Experience Category Organization Title Department Job Title Duration
Part Time NATIONAL CHENGCHI UNIVERSITY 商學院 副院長 2020.08 ~ 2021.07
Part Time NATIONAL CHENGCHI UNIVERSITY 國際經營管理英語碩士學位學程 學程主任 2020.08 ~ 2021.07
Part Time NATIONAL CHENGCHI UNIVERSITY 商學院 副院長 2019.08 ~ 2020.07
Part Time NATIONAL CHENGCHI UNIVERSITY 資訊管理學系 系主任 2019.08 ~ 2020.07
Part Time NATIONAL CHENGCHI UNIVERSITY 資訊管理學系 系主任 2018.08 ~ 2019.07
Part Time NATIONAL CHENGCHI UNIVERSITY 商學院 副院長 2018.08 ~ 2019.07
Part Time NATIONAL CHENGCHI UNIVERSITY 國際經營管理英語碩士學位學程 學程主任 2018.08 ~ 2019.07
Part Time NATIONAL CHENGCHI UNIVERSITY 資訊管理學系 系主任 2017.08 ~ 2018.07
Part Time NATIONAL CHENGCHI UNIVERSITY 商學院 副院長 2017.08 ~ 2018.07
Part Time NATIONAL CHENGCHI UNIVERSITY 國際經營管理英語碩士學位學程 學程主任 2017.08 ~ 2018.07
Part Time NATIONAL CHENGCHI UNIVERSITY 商學院國際事務辦公室 主任 2016.08 ~ Up to today
Part Time NATIONAL CHENGCHI UNIVERSITY 商學院 副院長 2016.08 ~ 2017.07
Part Time NATIONAL CHENGCHI UNIVERSITY 國際經營管理英語碩士學位學程 學程主任 2016.08 ~ 2017.07
Current NATIONAL CHENGCHI UNIVERSITY 資訊管理學系 教授 2015.08 ~ Up to today
Experience BNF Consulting, Australia Customer service Lead consultant 1997.01 ~ 2001.01
Experience IBM Greater China Global Consulting Consulting Manager 1993.01 ~ 1997.01
Experience KPMG Peat Marwick Consulting Consulting manager/MIS manager 1991.01 ~ 1993.01
Experience American Institute of CPAs, USA MIS department Project manager 1987.01 ~ 1991.01
Honor Category Year Award Name Awarding Unit
Inside School 106 傑出服務教師獎 政治大學
Inside School 102 資深優良教師 (10年) 國立政治大學
Inside School 99 學術研究成果國際化優等研究獎 政治大學
Inside School 98 優良數位學習課程 教務處
Inside School 97 優良數位學習課程 政治大學
Inside School 97 優良數位學習課程 政治大學