| Year | 2008 |
|---|---|
| Authors | SHIAW-CHUN SHANG |
| Paper Title | Shari S. C. Shang;Ping-der Huang, 2008.09, 'Examining Measurements of Process Capital - Multiple Case Study on CRM Processes in Financial Industry, ' Journal of Learning and Intellectual Capital,.(inderscience) |
| Vol.No | 252971 |
| Date of Publication | 2008-09-01 |
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