年度	2008
全部作者	尚孝純
論文名稱	Shari S. C. Shang;Ping-der Huang, 2008.09, 'Examining Measurements of Process Capital - Multiple Case Study on CRM Processes in Financial Industry, ' Journal of Learning and Intellectual Capital,.(inderscience)
卷數	252971
發表日期	2008-09-01