年度	2013
全部作者	蔡維奇 代理主任
論文名稱	Chi, N. W.*;Tsai, W. C.;Tseng, S. M., 2013.02, 'Customer negative events and employee service sabotage: The mediating role of employee hostility and the moderating roles of personality and group affective tone, ' Work and Stress, Vol.27, pp.298-319.(SSCI)(*為通訊作者)
卷數	387267
發表日期	2013-02-01
參考連結	http://nccur.lib.nccu.edu.tw/handle/140.119/61857