| Year | 2013 |
|---|---|
| Authors | SHIAW-CHUN SHANG |
| Paper Title | Shari S. C. Shang;Pin-Jiun Chen, 2013.08, 'Understanding customer perceptions of e-service deviations, ' Proceedings of the 19th Americas Conference on Information Systems, AMCIS. |
| Date of Publication | 2013-08-01 |
| ISI Number | 412464 |
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