Translation missing: zh_tw.personal_journal.year	2008
Translation missing: zh_tw.personal_journal.authors	尚孝純
Translation missing: zh_tw.personal_journal.paper_title	Shari S. C. Shang;Ping-der Huang, 2008.09, 'Examining Measurements of Process Capital - Multiple Case Study on CRM Processes in Financial Industry, ' Journal of Learning and Intellectual Capital,.(inderscience)
Translation missing: zh_tw.personal_journal.vol_no	252971
Translation missing: zh_tw.personal_journal.publication_date	2008-09-01