Year	2009
Authors	HENG-LI YANG
Paper Title	Yang, Heng-Li*;Liu, Chi-Lun, 2009.01, 'A New Standard of On-line Customer Service Process: Integrating Language-Action into Blogs, ' Computer Standards & Interfaces, Vol.31, No.1, pp.227-245.(SCIE)(*為通訊作者)
Vol.No	474834
Date of Publication	2009-01-01