年度	2011
全部作者	尚孝纯
论文名称	Shari S. C. Shang;Ya-Ling Wu, 2011, 'A Model of Market-Orientation Effects of Customer Relationship Management on Organizational Processes, ' Asia pacific management review, Vol.16, No.1, pp.83-104.(TSSCI)
卷数	306472
参考连结	http://nccur.lib.nccu.edu.tw/handle/140.119/63915