年度	2008
全部作者	尚孝纯
论文名称	Shari S. C. Shang;Ping-der Huang, 2008.09, 'Examining Measurements of Process Capital - Multiple Case Study on CRM Processes in Financial Industry, ' Journal of Learning and Intellectual Capital,.(inderscience)
卷数	252971
发表日期	2008-09-01