年度	2010
全部作者	杨亨利
论文名称	Hsiao, Shu-Ling;Yang, Heng-Li*, 2010.12, 'A Service Experience Engineering (SEE) Method for Helping Firms in Developing New Services, ' International Journal of Management, Vol.27, No.3, pp.437-447.(Human Resource Abstracts, Applied Social Science Index)(*为通讯作者)
卷数	478634
发表日期	2010-12-01