Translation missing: zh_tw.personal_journal.year	2003
Translation missing: zh_tw.personal_journal.authors	杨亨利
Translation missing: zh_tw.personal_journal.paper_title	杨亨利;林俊伊, 2003.09, '非营利组织推动顾客关系管理对顾客信任和关系承诺之影响─以玩具公会为例, ' 资讯管理展望, Vol.5, No.2, pp.1-30.
Translation missing: zh_tw.personal_journal.vol_no	464334
Translation missing: zh_tw.personal_journal.publication_date	2003-09-01